Frequently Asked Questions
1. How do I schedule an appointment with you?
Scheduling should never be hard so we've made it easy! Our phones are answered during limited hours, email is the best way to schedule an appointment. Once you've scheduled your initial appointment, you'll have the ability to log into your portal to view paperwork, schedule follow-up sessions, and cancel your sessions or request to reschedule. Email intake@openarmstransitioncenter.org and we can schedule you via email.
Note: Our phone is answered between the hours of 9am-1pm and 2pm-5pm. If you call and leave a message and do not receive a call back, it is possible that we have not received your message, please call back if it has been more than 24 hours since your call. Email is usually the best way to reach out to us due to limited phone coverage.
2. What are your rates?
Our rates are designed around insurance billing. Each insurance company pays a different rate
for reimbursement for our services. If you are using insurance, we accept your insurance payment plus your copay or deductible, we do not bill you the balance. If you are coming in on self-pay, our rates for services are 130 for a 55-minute session. We do have sliding scale availability and availability to see our intern for a lower rate.
3. I need a letter for my treatment, do you provide letters?
Very commonly, our clients need letters written for their treatment. Examples of these letters are letters for other therapies, emotional support animals, compliance with court, etc. We can discuss these letters in your sessions. In some cases, we will make letters available immediately, and in other cases we will require a few sessions before the letter can be written. In either case, we will discuss this with you and we will include it in your treatment plan. We do not participate in gender affirming gatekeeping. If you need a letter for gender affirming treatment, your letter will be provided at the end of your first session.
4. Do you offer free consultations?
Due to the fact that there are multiple therapists at our office, we are unable to offer free consultations. Each therapist maintains their schedule and it is difficult for our scheduling to know when they have free time to provide phone consultations.
5. Do you accept insurance?
Yes, we accept Cigna, United Healthcare, Aetna, Anthem, BCBS, CHAMPVA and Colorado Medicaid. You can verify your insurance coverage with your insurance company to be sure your services will be paid for. If we are not on your insurance, please let us know if you need to have a superbill to be reimbursed for out-of-network benefits. Note: If you are using your insurance benefits, you may have deductibles that apply to your benefits. Please verify your insurance coverage before treatment to avoid any surprises. It is your responsibility to know and understand your insurance coverage before beginning treatment. If you have any questions on your coverage, please contact us prior to scheduling your first appointment. Even if we are in network with your insurance, you may still have deductibles and copays. It will be difficult for us to verify this information due to the nuances of each individual contract. It is always wise to call your insurance company to discuss what to expect on your bill before your sessions.
6. How are you providing services during COVID - 19?
We are currently providing Telehealth services during the pandemic. This is done either via video sessions or telephone sessions. Most insurance companies are allowing coverage of these services due to the difficulty of providing face to face sessions during COVID. Please verify that your insurance will cover these sessions before your first appointment.